What does a “Failed” status mean?
A “Failed” status means Privacy Bee was unable to complete the removal request at this time - but it does not mean we have stopped trying.
A removal may show as Failed when:
- The site’s opt-out path is currently unavailable or broken
- The company did not respond to the removal request
- The data on the site did not match the details in your Identity Vault closely enough to submit a verified request
What happens next: Privacy Bee will automatically reopen the exposure on your next scheduled scan and attempt the removal again. No action is needed from you.
If you see a Failed status on a site that requires identity verification - such as TruthFinder, Intelius, Instant Checkmate, or US Search - these companies require the individual whose data is being removed to verify their identity directly. Our support team can walk you through the steps for these specific sites.