# I Purchased a License for a Family Member - Why Aren't They Protected Yet?

_Source: https://support-dev.privacybee.com/family-licenses/i-purchased-a-license-for-a-family-member-why-arent-they-protected-yet_

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### I purchased a license for a family member - why aren't they protected yet?

This usually comes down to one of three things:

**1. They logged in with the wrong email address**
* Your family member must log in using the exact email address entered on the **Family Protection** page. If they use a different email, Privacy Bee creates a separate unlinked account, and the license will not apply correctly.
**2. The license has not been assigned yet**
* Buying a license does **not** assign it automatically. You must assign it manually in **Account Settings > Billing > Managed Licenses**.
**3. Their Identity Vault is incomplete**
* Even after the license is assigned, scans will not be as thorough until their Identity Vault is complete.