How do I cancel or request a refund?
Your options depend on how long you’ve had your license and which license you have.
If you are within the first 30 days
Essentials and Pro licenses include a 30-day money-back guarantee. You can self-refund from your account.
To self-refund:
- Go to Account Settings
- Click Billing
- Click the three-dot menu next to your license
- Select Refund License
- Follow the prompts
Your license will expire immediately once the refund is processed.
If you are past 30 days
You can turn off auto-renewal so your license does not renew again.
To disable auto-renewal:
- Go to Account Settings
- Click Billing
- Click the three-dot menu next to your active license
- Select Disable Auto-Renewal
Your protection will remain active until the end of your current billing period.
Important notes
- Signature Services licenses are non-refundable
- Free Scan Only accounts do not have anything to refund
- On mobile, the three-dot menu may be easier to find in landscape mode or on desktop