# How do I get a Refund?

_Source: https://support-dev.privacybee.com/subscription-billing/how-do-i-get-a-refund_

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We’re always interested in learning how we can improve. If there’s a feature you were hoping for, we’d love to hear your feedback.

However, if you’ve decided to move forward with a refund, you can do so directly from your account by following the steps below.

### How to Request a Refund

1. Go to **Account Settings** in the left navigation bar.
2. Select the **Billing** tab.
3. Click the **kebab menu (three vertical dots)** on the right side of the license.
4. Select **Refund License** (the button will turn red).

| A pop-up window will open to begin the refund request.

### Complete the Refund Steps

**Step 1:** Select your reason for cancellation.
**Step 2:** Check the **“I Understand”** boxes, then click **Continue**.
**Step 3:** Select **“No Thanks”**, then click **Continue**.
**Step 4:** Choose **“Full Refund”** under the 30-day money-back guarantee and click the red **Submit Refund Request** button.

| Once completed, you’ll see a confirmation in the pop-up box that your "Refund Processed Successfully".


### Need Help Before Refunding?

Before canceling and self-refunding, you’re welcome to chat with **Orwell**, our mascot, located in the lower-right corner of your account or on our website. He can also connect you with our support team.

You can also call us at **(931) PRIVACY**, Monday through Friday, **9:00 a.m. – 5:00 p.m. (EST)**. We’ll return it to your call if we miss it, and check in and see how we can help.